movers in Walnut Creek

If I do decide to hire a mover, how do I choose the best mover?

Photo of one of our experienced movers lifting some boxes

Reputation, Customer Testimonials, References, Years in Business, and the Better Business Bureau.

A local mover needs to maintain a stellar reputation to stay in business. Your first clue a mover may be right choice is the number of years they have been in business and their Better Business Bureau rating. Combining these two you get a good insight into the historical customer experiences and the attitude the business itself has toward customer satisfaction.

When it comes to the Better Business Bureau it is important to see that there are no more than a couple complaints for any three year period. Of course you want to see no complaints, but the reality of business is that nothing can be perfect 100% of the time with 100% of the customers.

The important thing is how disputes or problems are handled and addressed when they occur. Knowing how your mover reacts if there is a problem or perceived problem, is critically important in evaluating their overall professionalism and commitment to customer satisfaction.

Clearly, if a company has 10+ complaints, its likely more a problem with the mover and not with rare circumstances or perceived problems. In this case it is best take that mover off your list of possible candidates.

In recent years, customers have begun to rely upon online customer review websites. It is not a good idea to rely on recommendation from these sites because there are countless services that people can pay for where reviews are from fictional people relating a fictional experience, producing an artificial unearned reputation.

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