If I do decide to hire a mover, how do I choose the best
Reputation, Customer Testimonials, References, Years in
Business, and the Better Business Bureau.
A local mover needs to maintain a stellar reputation to stay
in business. Your first clue a mover may be right choice is the
number of years they have been in business and their Better
Business Bureau rating. Combining these two you get a good
insight into the historical customer experiences and the
attitude the business itself has toward customer
When it comes to the Better Business Bureau it is important
to see that there are no more than a couple complaints for any
three year period. Of course you want to see no complaints, but
the reality of business is that nothing can be perfect 100% of
the time with 100% of the customers.
The important thing is how disputes or problems are handled
and addressed when they occur. Knowing how your mover reacts if
there is a problem or perceived problem, is critically
important in evaluating their overall professionalism and
commitment to customer satisfaction.
Clearly, if a company has 10+ complaints, its likely more a
problem with the mover and not with rare circumstances or
perceived problems. In this case it is best take that mover off
your list of possible candidates.
In recent years, customers have begun to rely upon online
customer review websites. It is not a good idea to rely on
recommendation from these sites because there are countless
services that people can pay for where reviews are from
fictional people relating a fictional experience, producing an
artificial unearned reputation.